Need an outside perspective on a current challenge?

Leverage Insite’s exposure to over 600 contact centers to provide insight on pressing issues

Need to improve staff’s performance management skills?

Provide a tailored training program from 32 module options.

Need to optimize staffing and customer wait times?

Improve process, skills and use of technology to efficiently deliver consistent service levels.


Building Blocks of Workforce Management

  1. Know the Metric Deliverables – There are a lot […]


Turning Customer Service Centers into Sales Centers

To get to the heart of customer experience, Impact Learning Systems provides Customer […]

Top 10 Technological Contact Center Trends


1. Cloud: Cloud-based infrastructure is the fastest growing area in the call […]