Assessing Vendor Compliance »
Understand a structured methodology to assess vendor compliance and practice the techniques to quantitatively assess a vendor
Identify And Impact Your Process And Resources
Zero RiskSM »
Continue to grow in the areas of customer satisfaction, service, revenue, and cost control with the benefits of Insite's exclusive Zero RiskSM solution. You pay no upfront fees and let the results of Insite's solutions pay the bill.
Site DiagnosticsSM » A comprehensive evaluation of critical business functions via a detailed assessment of: critical performance indicators, process, people, and technology.
Collects information, analyzes data, identifies solutions and transfers knowledge that effectively facilitates real-time business adjustments that impact CSAT performance based on immediate learnings from QM data
Obtain Breakthrough Performance From Outsource Partners
Partner Sourcing »
Utilize Insite’s end-to-end process for selecting partners to deliver on timelines, select the “best” partner, and ensure the relationship begins on a solid foundation for success. This process provides a comprehensive yet efficient implementation.
Partner Management »
Implement a high performance Partner Management organization has the appropriate number of support staff, fosters an environment of accountability, and builds long-term partnerships.
SPO (Support Process Outsourcing) »
Utilize highly skilled staff that are experts in a specific function, world class processes, and
best-in-class technology, and in turn, reduce costs, increase scalability, improve performance and consistency
Collaborate And Innovate With Your Peers On Hot Industry Issues
Benchmark Database »
Run dynamic queries against ccBenchDB™ with select filters to provide the most accurate benchmark responses for a specific metric and environment.
Benchmark Studies »
Utilize Insite’s ccBenchStudySM solution (Contact Center Benchmark Study) to obtain high value industry intelligence and accurate answers to your specific business questions.
White Papers »
Learn more about current contact center industry trends and issues. Each white paper focuses on a specific topic and contains detailed explanations, best practices, and practical implementation considerations.
Let Your Technology Go To Work For You
Exclusive software that installs into Microsoft Excel as an add-in to provide access to powerful statistical tools customized for contact centers.