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Need an outside perspective on a current challenge?

Leverage Insite’s exposure to over 600 contact centers to provide insight on pressing issues
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Need to improve staff’s performance management skills?

Choose from 32 modules to tailor your call center training to current challenges.
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Need to optimize staffing and customer wait times?

Improve process, skills and use of technology to efficiently deliver consistent service levels.
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Is an Improved Customer Experience Leading to Revenue Growth?

How Are You Measuring the Customer Experience? While assisting our clients with improving their [...]

Does Your WFM Program Balance Esat with Csat?

Does your Workforce Management Program Balance Employee Satisfaction with Customer Satisfaction? 10 Questions to [...]

Improving Collaboration Between Workforce Management Departments and Operations Departments

Our Spotlight Challenge this Month is Workforce Management! Having touched over 650 contact centers, [...]