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What Insite Clientele Say

“I was skeptical about attending this class – I could not have been more mistaken. From well developed materials to the exceptional teaching, this training seminar put words, terms and best practices to the processes I had tried to use every day. I would recommend this to any contact center employees looking to open their understanding of their performance. Go – you won’t regret it.”
Jonathan Brown, FTD
“I recommend this program for those with managerial responsibility of a contact center as well as those being developed for that purpose. The class is unique in its approach as it introduces a new tool while using familiar data from the contact center. The class models adult learning style, encouraging healthy discussion to extend the learning based on experience. Our managers returned and immediately applied their learnings.”
Rosemary Maye, MERIAL
“Insite Managed Solutions has a product offering for Contact Centers that I have not seen offered by any other company. Their training provided me with a greater understanding of how to analyze my call center data so that I can identify and pinpoint areas of performance that are impacting Customer Satisfaction, Service, and Cost. This was like a statistics course, tailored for Contact Center data and Contact Center Managers and Executives. I wish that I had learned this information a long time ago.”
Candace Kothmann, Texas Workforce
“An amazing course that will have an impact to the bottom line immediately. The content is delivered in such a way that is easy to understand and applicable to the contact center environment. It has been years since I have taken the course and I utilize the analytical skills and knowledge from this course on an almost daily basis.”
Roman Trebon, Elavon
“I participated in the call center training and would highly recommend to anyone interested in becoming more focused on improving their business results. I loved the fact the class focused on Sigma in a call center environment.”
Craig Dierkes, Liberty Mutual

Our Clients

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What Insite Clientele Say

“A fantastic training that had more immediate application than any previous classes I have attended. I am looking forward to further Sigma Training!”
Brent Price, U.S. Cellular
“Insite staff did a wonderful job of packaging relatable examples to present. The staff was able to keep the class engaged and on track. The course was instantly relatable to my day to day job!”
John Bates, Radio Systems Corporations
“A lot of beneficial information was given in a way that I could fully understand the tools and how I could apply them to my contact center.”
Emily Scroggs, Texas Department of Motor Vehicles
“All the material was excellent and applicable to what I am trying to do in my call center.”
Charley Bible, KaTom Restaurant Supplies