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Need an outside perspective on a current challenge?

Leverage Insite’s exposure to over 600 contact centers to provide insight on pressing issues
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Need to improve staff’s performance management skills?

Choose from 32 modules to tailor your call center training to current challenges.
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Need to optimize staffing and customer wait times?

Improve process, skills and use of technology to efficiently deliver consistent service levels.
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Call Center Attrition Levers

Are you only focusing on the top of the iceberg to decrease attrition? When [...]

Call Center Coaching Can Lead to Attrition

Are Supervisor Coaching Conversations Increasing Attrition in Your Call Center? Attrition has numerous root [...]

Destress After an Unpleasant Call

5 Ways to Relieve Stress After an Unpleasant Call With a consultant’s average call center [...]