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Need an outside perspective on a current challenge?

Leverage Insite’s exposure to over 600 contact centers to provide insight on pressing issues
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Need to improve staff’s performance management skills?

Choose from 32 modules to tailor your call center training to current challenges.
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Need to optimize staffing and customer wait times?

Improve process, skills and use of technology to efficiently deliver consistent service levels.
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2017 Key Metric Success

Measuring the Right Metrics? We are frequently asked: "Are we measuring the right metrics?" [...]

Budgets are Trending

What are the Top Budget Requests? Recently, we noticed most of our clients have [...]

7 Tips for your Quality Monitoring Process

Here are 7 Quality Monitoring Tips as Call Complexity Increases! As simple calls continue [...]