Need an outside perspective on a current challenge?

Leverage Insite’s exposure to over 600 contact centers to provide insight on pressing issues

Need to improve staff’s performance management skills?

Provide a tailored training program from 32 module options.

Need to optimize staffing and customer wait times?

Improve process, skills and use of technology to efficiently deliver consistent service levels.

building-blocks

Building Blocks of Workforce Management

  1. Know the Metric Deliverables – There are a lot […]

CustomerServiceCentersBlue

Turning Customer Service Centers into Sales Centers

To get to the heart of customer experience, Impact Learning Systems provides Customer […]

Top 10 Technological Contact Center Trends

Top10

1. Cloud: Cloud-based infrastructure is the fastest growing area in the call […]