Latest From The Blog

What Do You Think?

Insite wants to hear from you!  Please participate in our survey, “One thing your call center can’t live without.”  Check back soon for our survey stats and follow Insite’s call center research and trends.

Survey Boom

What Insite Clientele Say

“I was skeptical about attending this class – I could not have been more mistaken. From well developed materials to the exceptional teaching, this training seminar put words, terms and best practices to the processes I had tried to use every day. I would recommend this to any contact center employees looking to open their understanding of their performance. Go – you won’t regret it.”
Jonathan Brown, FTD
“I recommend this program for those with managerial responsibility of a contact center as well as those being developed for that purpose. The class is unique in its approach as it introduces a new tool while using familiar data from the contact center. The class models adult learning style, encouraging healthy discussion to extend the learning based on experience. Our managers returned and immediately applied their learnings.”
Rosemary Maye, MERIAL
“Insite Managed Solutions has a product offering for Contact Centers that I have not seen offered by any other company. Their training provided me with a greater understanding of how to analyze my call center data so that I can identify and pinpoint areas of performance that are impacting Customer Satisfaction, Service, and Cost. This was like a statistics course, tailored for Contact Center data and Contact Center Managers and Executives. I wish that I had learned this information a long time ago.”
Candace Kothmann, Texas Workforce
“An amazing course that will have an impact to the bottom line immediately. The content is delivered in such a way that is easy to understand and applicable to the contact center environment. It has been years since I have taken the course and I utilize the analytical skills and knowledge from this course on an almost daily basis.”
Roman Trebon, Elavon
“I participated in the call center training and would highly recommend to anyone interested in becoming more focused on improving their business results. I loved the fact the class focused on Sigma in a call center environment.”
Craig Dierkes, Liberty Mutual
“A fantastic training that had more immediate application than any previous classes I have attended. I am looking forward to further Sigma Training!”
Brent Price, U.S. Cellular
“Everything in the course was explained in great detail to be sure everyone understood it before moving on.  The size of the class is perfect because we receive more one on one time when needed.  I feel very privileged to have had the chance to take this course!”
Melissa Jolly, Liberty Mutual
“The knowledge Insite had of our business was impressive.  The pace of the engagement was good.  The entire Insite team was very resourceful and open to questions.  The various expertise within the Insite team is very appreciated!”
Wanda Taylor, Liberty Mutual
“Insite staff did a wonderful job of packaging relatable examples to present. The staff was able to keep the class engaged and on track. The course was instantly relatable to my day to day job!”
John Bates, Radio Systems Corporations
“A lot of beneficial information was given in a way that I could fully understand the tools and how I could apply them to my contact center.”
Emily Scroggs, Texas Department of Motor Vehicles
“Out of all the classes that I have taken, and that is a lot, I felt this one had real world value and is something I will be using when returning to work.”
Todd Baker, BCBS Tennessee
“All the material was excellent and applicable to what I am trying to do in my call center.”
Charley Bible, KaTom Restaurant Supplies