Need an outside perspective on a current challenge?

Leverage Insite’s exposure to over 600 contact centers to provide insight on pressing issues

Need to improve staff’s performance management skills?

Provide a tailored training program from 32 module options.

Need to optimize staffing and customer wait times?

Improve process, skills and use of technology to efficiently deliver consistent service levels.

Building Blocks of Workforce Management


Know the Metric Deliverables – There are a lot of different factors that go […]

 Customer Service Centers Are Sales Centers


To get to the heart of customer experience, Impact Learning Systems provides Customer Service, […]

Top 10 Technological Contact Center Trends


Cloud: Cloud-based infrastructure is the fastest growing area in the call center industry, which DMG predicts […]